Live Chat Software
LiveAgent is a live chat software that helps businesses to communicate with their customers in real-time. It can be used for customer support, sales, and marketing. The main features include:
- Real-time chat: allows businesses to communicate with their customers in real-time.
- Customer support: businesses can use LiveAgent to provide customer support through chat. This includes answering customer queries, resolving complaints, and providing support for products and services.
- Sales: businesses can use LiveAgent to provide sales assistance to their customers through chat. This includes answering product questions, providing purchase assistance, and closing sales.
- Marketing: businesses can use LiveAgent to create and send automated marketing messages to their customers through chat. This includes sending birthday messages, welcome messages, and holiday messages.
What is Live Chat Software?
Live chat software is a type of communication software that allows two or more people to communicate in real time. It is commonly used for customer service and support, but can also be used for other purposes such as online meetings or collaborations.
There are many different features that live chat software can offer, but some of the most common ones include the ability to chat with multiple people at the same time, the ability to share files, and the ability to record conversations. Live chat software can also be customized to fit the needs of each individual user, and some programs even allow users to create their own chat rooms.
Pipedrive is a customer support tool that allows businesses to communicate with their customers in real-time. It can be used to provide customer support, answer questions, and resolve problems. The software also includes a chatbot feature that can be used to automate customer support. The main features of Pipedrive include:
- Real-time communication with customers;
- Chatbot for automated customer support;
- Customizable chat widgets;
- Integrated ticketing system;
- Click “Go to Website” to start a 30-day Free Trial!
Freshdesk is a customer service tool that allows businesses to chat with their customers in real-time. It can be used for a variety of purposes, such as providing customer support, gathering feedback, and generating leads. The main features of Freshdesk include:
- Real-time chat capabilities;
- Customizable chat windows;
- An auto-responder feature that can be used to automatically respond to customers’ questions;
- The ability to track chat transcripts so businesses can review them later;
- A reporting system that provides insights into how well the chat software is performing;
- Click “Go to Website” to start a 21-day Free Trial!
LiveChat is a software used to communicate with customers on websites. It can be used to provide customer service, gather feedback, and answer questions. It features a chat window that pops up on the website and allows customers to communicate with a representative in real time. The representative can see what the customer is typing as they type it, which allows for a more fluid conversation. The representative can also share their screen with the customer, which is useful for providing customer support or demonstrating products. Some of the other features of LiveChat include:
- A chat history that allows representatives to view past conversations with customers;
- A built-in help section that provides information about using LiveChat;
- Integrations with popular CRM and ticketing software;
- Click “Go to Website” to start a 14-day Free Trial!
EngageBay is a tool used to provide customer support and engagement. It allows businesses to communicate with their customers in real time, providing instant assistance and support. The software also records all conversations, so businesses can reference them later if needed. Some of the main features of EngageBay include:
- Real-time communication with customers;
- Conversation recording for reference later;
- Customizable chat window with different themes;
- Chat transcripts saved for future reference.
Zoho Desk is a customer service tool that allows businesses to communicate with their customers in real-time. It can be used to provide support, answer questions, and resolve issues. The software also includes a variety of features that allow businesses to customize their interactions with customers. These features include:
- Customizable chat buttons;
- Pre-chat forms;
- Chat transcripts;
- Chat reports.
Smartsupp is a live chat software that helps businesses connect with their customers in real time. It can be used for a variety of purposes, such as answering customer questions, gathering feedback, and providing customer support.
Some of the main features of Smartsupp include the ability to chat with customers in real time, view visitor statistics, send automated messages, and set up triggers to send messages based on specific customer behaviors. Additionally, Smartsupp offers a wide range of integrations with other business tools, such as CRMs, email marketing platforms, and help desks.
Chatra is a live chat software that allows businesses to communicate with their customers in real-time. It can be used for customer support, lead generation, and marketing. Some of the main features of Chatra include:
- Real-time chat: Chat with your customers in real-time and provide instant support.
- Chat history: View past conversations with customers and refer to them as needed.
- Auto-reply: Automatically send a response to customers when you’re unavailable.
- Notifications: Get notified when new chats come in, so you can always stay connected.
- Team chat: Chat with your team members in one place and get help when needed.
- Click “Go to Website” to try Chatra for free!
Tidio is a web-based chat software that businesses can use to communicate with their customers in real-time. It is a user-friendly software that is easy to set up and use. The main features of Tidio include:
- Live chat allows businesses to communicate with their customers in real-time. This is a very useful feature for businesses as it allows them to address customer concerns and answer any questions that they may have in real-time.
- Chat history allows businesses to view past conversations with customers. This is a great feature for businesses as it allows them to track customer inquiries and see which topics are most commonly asked about.
- Chatbot allows businesses to automate their customer service. This is a great feature for businesses as it allows them to provide timely and efficient customer service without the need for additional staff.
- Multilingual support allows businesses to communicate with their customers in their native language. This is a great feature for businesses as it allows them to better serve their international customers.
Olark is a live chat software used for online customer support and sales. It is a browser-based application that allows businesses to communicate with their customers in real-time via chat.
One of the main features of Olark is that it allows businesses to chat with their customers in real-time. This is beneficial for businesses as it allows them to provide instant support to their customers, which can improve customer satisfaction and loyalty. Another main feature of Olark is its suite of features, which includes:
- Screen sharing allows businesses to share their screen with their customers so they can better understand the issue at hand.
- File sharing allows businesses to share files with their customers to help them resolve the issue.
- Co-browsing allows businesses and customers to navigate the same website together.
- Chat transcripts allow businesses to archive all of their chats for future reference.
Zendesk is a customer service tool that allows businesses to communicate with their customers in real-time. It can be used for a variety of purposes, such as answering customer questions, resolving complaints, and providing customer support. Some of the main features of Zendesk include:
- Real-time communication with customers;
- Chat history and transcripts;
- Automated chat routing;
- Ticket creation from chats;
- Customizable chat widget.
Tawk.to is live chat software that allows businesses and individuals to communicate with their customers in real-time. It can be used for a variety of purposes, such as providing customer support, gathering feedback, and selling products or services. Tawk.to is a free, open-source software that is available on both desktop and mobile devices. Some of the main features of Tawk.to include the ability to:
- Chat with one or more people in real-time;
- Create chat rooms for group discussions;
- Upload files and images;
- Easily switch between chat windows and tabs;
- Customize the chat interface to match your brand.